Privacy Policy

Last updated: November 3, 2026

3SP Municipal Communications (“3SP,” “we,” “us” and “our”) respects your privacy. This policy explains how we handle information provided through our website, inquiries and business communications.

Information we collect

When you contact us, we may receive your name, organization, job title, email address, telephone number and the information you include in your message. Please provide only information needed for your inquiry and avoid sending sensitive personal information or confidential municipal records through the website.

Our website is hosted by Squarespace. Squarespace may process technical information such as IP addresses, browser and device information, pages visited, referring websites and visit times to operate, secure and measure use of the website.

How we use information

We use information to respond to inquiries, discuss and deliver consulting services, manage business relationships, maintain records, improve our website and services, and meet legal obligations. We do not sell personal information. We do not use an inquiry as permission to send unrelated promotional messages.

Consent and your choices

When you provide information to request a response or service, we use it for that purpose. If a new use requires consent, we will seek it. You may contact us to withdraw consent, subject to legal or contractual restrictions. Withdrawal may affect our ability to respond or provide a requested service.

Cookies and website analytics

Squarespace uses cookies and similar technologies for website functions and, depending on the settings enabled, analytics. You can manage cookies through your browser and any cookie controls displayed on this site. Blocking cookies may affect some functions. Information about Squarespace’s practices is available in its Privacy Policy and cookie information.

Service providers and disclosures

We use service providers for website hosting, email, cloud storage and other business functions, including Squarespace and Google Workspace. Information may be processed or stored outside Canada and may be subject to the laws of the jurisdiction where it is held. We limit disclosures to what is needed for the relevant service, a purpose you authorize, or a legal requirement.

Municipal projects and engagement

Information handled for a municipal client or a public consultation may be subject to a separate agreement, collection notice and the client’s privacy and records requirements. Those project-specific arrangements govern that work. Questions about a municipality’s records or an access request should be directed to the municipality. This website policy does not replace a project-specific privacy notice.

Retention and safeguards

We retain information for as long as reasonably needed for the purpose for which it was collected, our business relationship, and applicable legal or recordkeeping requirements. When it is no longer required, it should be securely deleted, destroyed or de-identified. We use reasonable safeguards appropriate to the information’s sensitivity. No online transmission or storage system can be guaranteed completely secure.

Access, corrections and concerns

You may ask what personal information we hold about you, request access or correction, or raise a privacy concern by contacting us below. We may need to verify your identity. Requests are subject to applicable law and any permitted exceptions. If we cannot fulfil a request, we will explain why, where permitted. You may also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy authority.

External websites and updates

Links to other websites are provided for convenience. Their privacy practices are governed by their own policies. We may update this policy as our services or practices change; the date above identifies the latest revision.

Contact

For privacy questions, requests or concerns, contact Maria Visocchi at 3SP Municipal Communications:
mvisocchi@3sp.ca