We help navigate complex issues, engage effectively and communicate clearly
Strategic Communications
We support elected officials and senior administration with communications strategies, key messages, speeches, presentations and media relations, bringing inside knowledge of municipal operations, Council decision-making and community expectations. Our approach emphasizes accuracy, transparency, political awareness and public accountability.
Issues Management
Municipal decisions, development, and service changes can often generate public opposition. 3SP understands issues evolve quickly, public sentiment shifts and communications influence outcomes. Our approach emphasizes early risk identification, clear, credible and accurate information, coordinated messaging, public awareness and timely response.
Public Consultation
We design public-engagement campaigns that help residents understand municipal issues and contribute meaningfully to decisions. We emphasize clear communications, representative participation and constructive feedback, delivering consultation strategies and analysis that clearly demonstrates how public input informs Council and senior management decisions.
Media Relations
We bring extensive municipal media relations experience, including media releases, interviews, press conferences, inquiries and spokesperson support. We understand journalists’ need for timely information and municipalities’ responsibility to communicate accurately while respecting confidentiality and established decision-making processes.
Intergovernmental Relations
We bring firsthand experience coordinating communications across municipalities, provincial and federal governments, educational institutions and community organizations. We know that shared initiatives require diplomacy, collaboration and respect for each partner’s responsibilities and interests.
Customer Service
Our experience extends beyond communications and engagement to municipal customer service. We understand how every resident interaction, from websites and social media to customer service inquiries and complaints, shapes public perceptions of their local government. This broader perspective can help municipalities strengthen service delivery, reputation and public trust.
Let’s Talk
Whether you’re planning a major new initiative, managing a challenging issue or looking to strengthen your communications capacity, 3SP can help.
3SP combines senior municipal leadership and strategic communications expertise to navigate complex issues, engage communities and build public trust. Our firsthand understanding of local government ensures practical advice aligned with municipal priorities, Council direction and community expectations.
Our services include:
Corporate communications strategies, recommendations, planning and audits
Mayor, Council and senior administration communications
Communications for major infrastructure, planning and development projects
Organizational change and internal communications
Crisis communications, reputation management and communications risk mitigation
Community engagement strategies, consultation planning, public meeting facilitation
Media relations strategies, media training, spokesperson preparation
Intergovernmental relations